IGotravel guarantee all bookings on our websites. So if the guest fails to show up, or cancels at the last minute, advertiser will still be able to receive full payment from iGotravel.my. But guest can also get their money back if advertiser agrees to offer refund (except service fees that is charged to the advertiser, is non-refundable for guest) by sending the confirmation email to iGotravel team.
And also, iGotravel.my guarantee all listings on our websites. So if guest is unable to contact the advertiser to check-in, or if the place is not as shown or described in the listing. Just contact us to request for a refund.